Operating in the hospitality sector brings with it a myriad of responsibilities and regulations. Among these are compliance requirements, which often extend to areas such as call routing. This article delves into the world of compliance and call routing, exploring how businesses can successfully navigate these regulations in the hospitality industry.
The COVID-19 pandemic has been an unprecedented global event, affecting all aspects of life. One area that has seen significant changes is communication, specifically in call centers. With a drastic increase in call volumes and the shift to remote work, the industry has had to adapt quickly. This article explores the lessons learned from call routing during crises and how to better prepare for the future.
When it comes to managing call routing in the hospitality industry, specifically in hotels, there are generally two options: in-house call routing or outsourcing. Both have their advantages and drawbacks which should be carefully considered before a decision is made. This article will explore the pros and cons of both in-house and outsourced call routing for hotels.
The hospitality industry is heavily reliant on customer service, and phone calls still play a critical role in this. In order to improve efficiency and customer satisfaction, many companies are now adopting data-driven decision-making strategies, specifically in the area of call routing. This article explores the benefits of using data analytics in call routing within the hospitality industry.
The hospitality industry has always been at the forefront of utilizing new technology to enhance the guest experience. One area that has seen significant advancements in recent years is call routing, the process of directing customer phone calls to the appropriate person or department. As technology advances, new trends are emerging in the sphere of call routing that are making it easier than ever for hospitality businesses to provide top-notch customer service. Here's a look at some of the most exciting trends.